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When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation s premiere propane company, serving over 2 million residential, commercial, industrial and motor fuel propane customers. Together, our 8,500 dedicated professionals will deliver 1.5 billion gallons of propane from 1,400 distribution points across the United States.
At AmeriGas our employees are the keys to our success and we are proud to offer a comprehensive benefits package, in addition to excellent starting pay:
Exceptional medical, dental and prescription benefits
401(K) with company match
Generous bonus potential
Paid time off (including holidays)
Annual performance reviews and salary increases
The Customer Relations Representative (CRR) acts as the first point of contact for all AmeriGas customers. The CRR is responsible for ensuring an extraordinary customer experience by building and maintaining relationships with customers and providing prompt and accurate service. The CRR will drive customer retention and growth through accurate posting of daily work, handling customer complaints and inquiries, a commitment to accuracy when reconciling accounts receivables, and strong organization skills when supporting delivery and service operations.
Knowledge, Skills and Abilities:
Advanced knowledge in Microsoft office and windows based applications
Ability to master SAP order to cash system
Must have strong organizational skills as well as be extremely detailed oriented
Must be able to work well in a team-oriented environment
Must be service-oriented and sales minded
Must have a professional telephone manner with the ability to maintain composure and remain pleasant under high pressure situations
Must be resourceful and excel at problem resolution
Education and Experience Required:
High school diploma required
Two or more years in customer service industry strongly preferred
Sales experience preferred
Prior SAP experience is a plus
AmeriGas is a Drug Free Workplace. Candidates must be able to pass a pre-employment drug screen and a criminal background check. AmeriGas is an Equal Opportunity Employer.
Associated topics: agente de servicio al cliente, answer, call center, client service, customer care representative, customer service representative, customer service specialist, internship, platform support, product support