Under the general direction of Regional and National Leadership, the Services Executive will lead services opportunities fromaneducation, enablement and engagement perspective, all the way from opportunity identificationandcontract signature to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction, and achievement of required business outcomes. This position will work throughout the project lifecycle, from presales to final delivery, validatingeach solution is properly scoped, designed, implemented and tested toprovide a excellent value and experience while providingdesired business outcomes.
What You'll Do: Engagement Ensure profitability of each engagement including, but not limited to: Opportunity Manage communication between each customer opportunity (SHI Internal and External) Be the key point of contact for each owned opportunity Establish a rapport and confidence with SHI Internal Teams, SHI customers and SHI partners Coordinate and lead weekly status meetings with each assigned client. Delivery Own and maintain overall accountability for successful engagement delivery Serve as the expert in SHI value, methodology and processes Enable dissemination and assimilation of Delivery standards and processes Ensure quality standards for project deliverables Prioritize Engagement Management efforts (e.g., with a vast number of active, prospective and planned projects, the team's efforts need to be actively monitored and adjusted based on priorities) Balance Cross-Project and Pivot resourcing (e.g., ensure current and future resources requirements are understood and or met) Facilitate all project related vendor relationships Review key documentation to the appropriate audience (technical vs. business) Provide weekly project status reports Business Development Work with Sales to identify, qualify and ensure projects are relevant, accurately estimated and prioritized during the proposal phase Research and expand current opportunities and identify new opportunities
Qualifications/Minimum Skills Required
Required Skills: At least 5 years experience in successful consultative selling and account development of commercial accounts with a services focus Demonstrate leadership and initiative in successfully driving specialty sales in accounts profiling, advancing, negotiating, and closing opportunities Demonstrated operational excellence including SOW process Excellent interpersonal and organizational skills, ability to handle diverse situations, multiple projects and rapidly changing priorities Ability to communicate effectively, clearly, and concisely with customers at all organization levels Excellent conflict resolution and/or mediation skills Demonstrated ability to plan, develop, and manage multiple projects. Ability to meet stated customer initiated deadlines. Previous experience in Consulting and/or Services Sales team is required Preferred Skills: BA/BS in Computer Science/MIS/Engineering or related field, or equivalent experience. Strong experience with multiple of the following disciplines: Wireless, Security, Data Center, and Storage, Collaboration, Unified Communications. Experience with MS office products (Excel, Visio, MS Word) is strongly desired. Able to communicate with \"C\" level customer contacts and describe real business value related to IT and Services investments.
Any Microsoft, AWS, Cisco, or Security Certifications for technical pre-sales or sales.
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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