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The Account Manager is responsible for representing SMC in all business activities associated with customer account support.
This position also has the responsibility to create and develop on-going business relationships, in an effort to increase market share and obtain growth.
Profitably grows sales through proactive management of top strategic accounts.
Presents all of SMC s capabilities, services and products to current and prospective customers.
Documents and/or monitors sales activity in SMC s CRM system.
Serves as the primary contact for assigned customers and is responsible for customer satisfaction.
Represents customer s needs and goals within the organization to ensure quality.
Leads all aspects of the sales process, calling upon others to assist in solution development.
Completes detailed SAP and forecasts as required.
Maintains/creates very strong and deep-rooted relationships with key decision makers within designated strategic target accounts; recognized and respected by customer s top management team within top rated accounts.
Utilizes SMC tools and aids for communication, product research, pricing, delivery, Accounts Receivable, Global Information System, etc.
Achieve growth expectation; and, meets expectations for profitability and market share.
Organize and complete a minimum of 10 regular training sessions for customers and employees on SMC products.
Manage SMC assets appropriately, and be able to successfully calculate ROI using the RINGI process.
Have passed all Pneumatic theory and other technical training required by SMC.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional associations.
Coaching/mentoring experiences with less senior sales staff and peers.
Maintain better than career cumulative 95% actual to plan sales performance
Successfully complete other duties as prescribed by the Branch Manager/Sales Manager.
PHYSICAL DEMANDS/WORK ENVIRONMENT
Fast paced environment (includes both office and field work)
Travel with some extended stay away from home
Physically capable of lifting SMC products and displays up to 50 lbs.
Varying work hours
Bachelor s degree in Business, Marketing, related technical field, or equivalent experience
Minimum five (5) years sales experience with SMC or equivalent industry sales experience
Knowledge of SMC product lines and application knowledge
Detailed understanding of competitive product lines
Excellent communication, problem-solving, and leadership skills
High level of competency with computer applications (i.e. - typing skills, Microsoft software, AS400, and Lotus Notes)
Clean driving record