• Yoh
  • $72,505.00 -105,710.00/year*
  • Summit , NJ
  • Healthcare - Nursing
  • Full-Time
  • 9 Tulip St

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Patient Support Coordinator needed for a contract opportunity with Yoh Scientific's client located in the Northeastern New Jersey area.

The Patient Support Coordinator will be responsible for serving as a support to the Patient Support Specialist who is the dedicated point of contact for healthcare providers/patients for their reimbursement and access needs in his/her geographic zone. The Coordinator will help patients and healthcare providers navigate through patient support and reimbursement issues. This position reports to the Manager of Patient Support and Reimbursement.

Key Responsibilities:

  • Act as a reimbursement navigator for patients, healthcare providers and pharmacies that opt into Patient Support services for both oral and IV products.
  • Support the dedicated Patient Support Specialists in managing caseloads within their geographic zones and provide seamless coverage for other Patient Support Specialists' caseloads when necessary.
  • Accurately and thoroughly document case notes
  • Provide timely resolution to open cases
  • Communicate with the patient/authorized representative, healthcare provider and specialty pharmacy to manage expectations
  • Ability to manage critical conversations with patients, healthcare providers and pharmacies
  • Comprehensive assessment of each case to determine appropriate avenue to maximize patient access to Company products.
  • Respond to reimbursement questions
  • Identify alternative resources available
  • Provide guidance through Medicare Part D enrollment
  • Determine eligibility for Company free goods program
  • Provide support to customers in the implementation of Company REMs programs
  • Develop and maintain an understanding of market access challenges.
    * Effective collaboration within a team to enhance access of Company products.
    * Effectively work with reimbursement vendor to determine patient eligibility for assistance.


  • Bachelor's degree required in addition to 2-4 years experience in Hematology/Oncology, pharmaceutical and/or healthcare industry.
  • RN, RPH, MSW, CPhT required. Billing experience is a plus
  • Must be willing and able to work a variety of shifts which include: 8am -5pm, 9am - 6pm, and 10am - 7pm.


* Has knowledge of IV and oral product reimbursement
* Understanding of the healthcare industry, including both private and government payer landscape
* Utilize critical thinking to problem-solve access challenges
* Utilize emotional intelligence
* Empathetic listening skills in order to interact effectively with patients and providers.
* Excellent written and verbal communication skills
* Ability to lead presentations that effectively impact understanding of key messages
* Proficient in MS Outlook, Word, PowerPoint, and Excel.
* Ability to balance independent priorities with the priorities of the team/organization
* Ability to work in a fast paced environment, multi-task and self-prioritize workload
* Proven experience resolving customer issues
* Works with all members of a team effectively
* Willingness to travel a plus
* Willingness to work a variety of shifts
* Bi-lingual, Spanish speaking a plus

Opportunity is Calling, Apply Now!

Recruiter: Cathy Willis

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What's In It For You?

We welcome you to be a part of one of the largest global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you.

  • Medical, Dental & Vision Benefits
  • 401K Retirement Saving Plan
  • Life & Disability Insurance
  • Direct Deposit & weekly epayroll
  • Employee Discount Program's
  • Referral Bonus Program's

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Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

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to contact us if you are an individual with a disability and require accommodation in the application process.


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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